Refund Policy
1. Return Eligibility
To qualify for a return:
- The item must be returned within 14 days of delivery.
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, cables, and included items must be returned.
- Proof of purchase or order confirmation is required.
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items are non-refundable unless faulty:
- Opened software or digital products
- Gift cards
- Custom-built or special-order items
- Hygiene-related products (e.g. opened earphones, earbuds, personal care electronics)
- Products damaged through misuse or accidental damage
3. Faulty or Damaged Products
If your item arrives damaged or develops a fault within the warranty period, please contact us as soon as possible with:
- Your order number
- Description of the issue
- Photos or videos where applicable
We may offer:
- Repair
- Replacement
- Full or partial refund
depending on the situation and applicable consumer protection laws.
4. Refund Process
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds are typically issued within 5–10 business days.
- Shipping costs are non-refundable unless the item is faulty or incorrect.
5. Return Shipping
Customers are responsible for return shipping costs unless:
- The item is faulty
- The wrong item was sent
- The product arrived damaged
We recommend using a tracked shipping service for returns.
6. Contact Information
For return requests or support, contact us: paul@